So, I must admit, I am not a close follower of Lady Gaga, but certainly admire her zeal and musical and expressive artistry. But as I was browsing through my BBC news briefs recently, I saw the headline “Lady Gaga postpones US concerts after joint injury” and proceeded to read the story. I felt badly for her of course, but was struck at the openness and honesty of her tweeted responses to her fans.
Her messages struck a chord with me and were very much in line with Rohit Bhargava’s principles of TRUST that make people and organizations more human and likeable. She is obviously not a museum, but perhaps there is a lesson there for us in her authentic voicing of personal pain, remorse, and culpability, like, “I’ve been hiding a show injury and chronic pain for sometime now. However, after last night’s performance, I could not walk… To the fans in Chicago, Detroit & Hamilton. I hope you can forgive me, as it is nearly impossible for me to forgive myself. I’m devastated & sad… It will hopefully heal as soon as possible, I hate this. I hate this so much. I love you and I’m sorry.”
I think it’s ok for museums to have and express feelings when they need to, and that it can help make our institutions “more human” and approachable to more people.
Lady Gaga, get well soon and that’s for letting us know how much you really care.